Shipping & Policies

Welcome

SHOP SALE ITEMS: http://etsy.me/2uO2czS
Hi and welcome to the DeShawn Marie Etsy Shop. Thank you for taking the time to browse and consider purchasing my soap. I like everyone to be happy with their purchase. To avoid any confusion please read this page so you know the policies I have here for doing business through Etsy. It helps eliminate any problems before they happen. Always feel free to convo me with any questions that are not answered here prior to purchase.

I strive to make a quality soap that is beautiful, functional and luxurious, but please keep in mind that handmade soap will look different from batch to batch. All of my soaps contain natural oils and botanical ingredients that do change the color or alter the appearance over time. This is a part of the natural beauty of handmade soap and makes each one very unique. Every soap will look different, please do not expect every single one to look exactly like the pictures. These are handmade creations, not mass produced to be identical. I love the variations and I hope you do too.

For all of the gift packs, soap packs, sample packs and bulk orders the following list is the list of scents to choose from. Please specify the scents you want in the "Note to Seller" box during checkout. If you do not specify or write "you pick" in the "Note to Seller" box I will assume you would like me to pick a nice assortment of best sellers and faves for you and ship it out promptly. This keeps your order from being held up and holding other people's orders up as well.

Here is a full list of all available scents:

Anise Clove
Blue Jasmine
Cedarwood Lavender
Chai Tea
Cherry Amaretto
Cinnamon Bark
Citrus Basil
Cocoa Hazelnut
Eucalyptus Chamomile
Fir Needle
French Lavender
Gardenia Chamomile
Ginger Lemongrass
Grand Marnier Truffle
Grapefruit Orange
Grapefruit Palmarosa
Green Tea Mía (Green Tea & Sugar Cane)
Hawaiian Hibiscus
Honeysuckle Calendula
Island Plumeria
Lavender Rose
Lavender Patchouli
Lemon Cedar (body, shaving & shampoo bar)
Lemon Oat
Lemon Tea Tree
Lilac Rose
Mexican Cocoa
Mint Julep
Oatmeal Almond
Orange Neroli
Orange Spice
Patchouli Clove
Patchouli Rose (SOLD OUT)
Patchouli Mint
Perfect Rose
Peppermint Rosemary
Peppermint Tea Tree
Pineapple Ginger
Pumpkin Harvest
Pure Lavender
Rosemary Lime
Southern Magnolia
Spearmint Eucalyptus
Spiced Pear (SOLD OUT)
Sugar Lime
Unscented (body, shaving & shampoo bar)
Vanilla Caffe
Vanilla Coconut
Vanilla Mint


Each listing has a choice of either a 2 oz sample size or a full bar that weighs between 4 and 4.5 ounces. The 6 packs, flat rate shipping and bulk orders are full sized bars. All of my soaps come gift ready, packaged in elegant gold european gift boxes which makes any gift recipient feel special. Packaging is pictured here http://ny-image3.etsy.com/il_fullxfull.186542751.jpg ~~

SHIPPING DISCOUNT RATES:
Shop in my flat rate section to receive flat rate shipping and a little discount on larger orders https://www.etsy.com/shop/DeShawnMarie?section_id=5713659

You can also purchase a popular soap 6 pack here: http://www.etsy.com/shop/DeShawnMarie?section_id=6411972

SOAP LOAVES
If you'd like to buy whole soap loaves you can visit my other Etsy shop at http://soaploaves.etsy.com

Shipping

We guarantee to process, package and ship your order in a timely manner. We carefully package and ship within 1-5 business days. When we are not too busy orders go out same day. We do not ship on weekends or holidays, so if you place your order on Friday it will not ship out until Monday.

We ship all items via USPS and you will receive an email with tracking info when your order ships.

INSURANCE:
If you would like insurance you must let us know as soon as you've made your purchase so that we can add it. We recommend purchasing insurance for any purchases over $50. In any case if you have not purchased insurance we are not responsible for these items once they have left our hands.

PLEASE TAKE NOTE:
INTERNATIONAL ORDERS you are responsible for all custom and taxes upon arrival to your country. Insurance is not available for international orders and we are not responsible for items lost in the mail.

Refunds

Due to the intimate nature of bath and body products we do not accept exchanges or returns. If you are unhappy with your order please get in touch with us prior to leaving negative feedback and we will do our best to solve any dissatisfaction.

IF YOU HAVE ANY QUESTIONS PLEASE ASK PRIOR TO MAKING YOUR PURCHASE SO THAT WE ARE BOTH CONFIDENT IN YOUR PURCHASE.

Thank you,
DeShawn Marie

Additional

************IMPORTANT INFORMATION***************
We strive to make a high quality luxurious soap. We use the finest of ingredients. For fragrance we use essential oils when possible, but we do use some fragrance oils. We choose the highest quality oils available from many different regions around the world. We grow and pick some of our own herbs and buy natural ingredients from reputable vendors. We have not had anyone report any severe reactions to our soap, but this does not mean that no one will have a reaction. Everyone's skin is different and you must test soaps as you would anything else. If you are known to have sensitive skin or allergic reactions then please test the soap on a small section for a few days prior to using all over. We source our ingredients from many different countries and some times ingredients from one region are different from those of another so we can not guarantee you will not have a reaction and we are not liable for any such reaction. We make absolutely no medical or curing claims in any way, our soap is not made to heal any conditions. You must consult a doctor for any medical or skin conditions.

Frequently Asked Questions

Sizing details

For all of my individual soap listings:
Full size bars weigh between 4 to 4.5 ounces and
measure approximately 2-5/8 x 2-1/2 x 1

Sample size bars weigh 2 to 2.2 ounces

If you purchase the gold box sample it measures
approximately 2-5/8 x 1-5/16 x 1 (this is a chunk 1/2 bar)

If you purchase the handmade paper sample they are cut the other way and they measure 2 5/8 x 2 1/2 x 1/2 (this is a thin sliced bar)

Special packages such as loaf end samples and natural soap sample gift sets vary. They are thin slices from the full sized bars. Please read individual listings for descriptions when purchasing items other than full sized and sample sized packaged bars.

Size and weight vary on all items due to handcrafting.

Wholesale availability

We accept wholesale orders. You may email DeShawn personally at info@deshawnmarie.com for more information. We do not do private label our individual bars. We do however sell whole soap loaves unlabeled for you to cut and package however you like. If you are interested in whole soap loaves then you may purchase them in wholesale packages here on Etsy at our other shop http://soaploaves.etsy.com

Thank you, we look forward to hearing from you.
DeShawn

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